Privacy Policy

Grandcarob.com is a website owned and provided by the Portuguese company GRAND CAROB.

The privacy policy below identifies the information we gather, how we do it, and how it is handled.

By using this website you should be aware and accept this privacy policy.

Grand Carob has established a commitment of transparency regarding compliance with current legislation on data protection.

This policy (along with our terms of use and any other documents referred to in it) sets out the basis on which any information we collect from you, or that you provide to us, will be processed by us.

Please read the following to understand our practices regarding your personal data and how we treat it. By visiting www.grandcarob.com, you accept and consent the practices described in this policy.

1. Collected Data
This website collects the following data through registration or contact forms when completed and submitted by the user:

a) Information given: the information you provide to us by filling in forms on our website (www.grandcarob.com) or by correspondence, including by telephone, cell phone, e-mail or others. It includes information you provide to us whether you sign up for a newsletter, place an order on our site, enter a contest, promotion or research, or report a complaint. Information provided in this manner may include name, postal code, e-mail address and telephone and/or mobile telephone number.

b) Financial Transactions: financial transactions regarding to our website and services are processed by our payment service provider (VISA, MasterCard, MB WAY, MULTIBANCO). We will share transaction data with our payment service providers only to the extent necessary to process your payments, refund your payments, handle complaints and inquiries regarding those payments and refunds.

c) Retained information: regarding to each of your visits to our site, we will automatically collect the following information:

• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform;
• information about your visit, including the complete uniform resource locators (URL), “clickstream” to, through and from our site (including date and time), products you viewed or searched for, download errors, duration of visits to certain pages, page interaction information (such as clicks and mouseovers), methods used to leave the page and any telephone and/or cell phone number used to call us.
  This website uses cookies to collect statistic information in an anonymous form and/or to improve the user experience when using this website.

2. How we keep your information
We will keep and process the following data about you:

a) Information that you provide: we keep your information when you fill out forms on our site or communicate with us by phone, mobile phone or email. This includes information you enter when placing an order or entering one of our contests. We may also keep information when you do or do not subscribe to our newsletter, contests or events.

b) Kept information: we retain personal information when you visit our site in order to promote our legitimate interest, such as improving our services and/or website. We are therefore committed to ensure that our customers have the best possible experience whenever they visit us.
Any information you provide to us is securely stored on our servers. Unfortunately, the transmission of information over the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we receive your information, we will use strict procedures and security features to try to prevent unauthorized access.

3. Purpose of collected data
a) Information you give to us: The reason we collect the information you give us is it helps us fulfill your requests and provide information you have asked us to send you, such as our newsletter. We need your e-mail address to know where to deliver your products, for example. We only store this information with your consent, which you provide when you fill out your information on our site or in person. You have the option to take back your consent at any time, see below for more information.

b) Information we collect: we collect information about you when you visit our site to further our legitimate interest in monitoring and improving our site and services. We are committed to ensuring that our customers have the best possible experience when viewing our site.

The data collected on this website is for:

• Contacting the user to respond to sent requests.
• Sending, upon user’s request, proposals for services and/or other information about our services and/or products.
• Future contacts, such as sending communication of services and commercial campaigns.
• Fulfillment of legal obligations.

The data is collected for the purposes indicated above, so that any holder must verify that it is accurate and up-to-date so that the person responsible for this website can adopt the appropriate actions for its processing.

The filling of the forms on this website is accompanied by a request for express consent by the user to send and process data as described above. This consent given when sending any personal information will translate into prior and express consent to the processing of personal data transmitted by its owner for one or more of the purposes described above and the owner of this website is authorized to carry out the processing of personal data collected to the extent and for the time necessary to achieve its purposes.

In compliance with the legal legislation in force and its policy, the owner of this website makes it clear that he does not request or encourage, in any place or in any way, the submission and sending of personal data concerning philosophical or political convictions, party or union affiliation, religious faith, private life, racial or ethnic origin, as well as the processing of data relating to sex life.

Accordingly, the owner of this website reserves the right to not accept the collection or receiving of information that may jeopardize fundamental rights or appear to be unlawful, and any liability for the processing thereof is excluded.

Taking into account the purpose of processing the information collected, the owner of this website reserves the right to cancel or annul any order if not all the data necessary for the management of the process in question is collected, and any liability is excluded.

4. Personal data preservation
Accordingly, we inform you that the personal data collected in the context of any process to be handled by the owner of this website may be kept for the period necessary to fulfill the purpose, and may be kept in reserve for future processes or be for the continued sending of promotions or disclosure of actions, services or products, without prejudice to the right of the holder to request deletion of his data (right to forget) at any time, as indicated in the following point.

5. Personal data subject rights
The period for which personal data is stored and retained will be a maximum of 10 years, however:
The personal data subject may at any time request:

• Access/request all information held by the owner of this website about you.
• The deletion of all information held by the person responsible for this website about you whenever one of the following reasons applies: (i) the data is no longer necessary for the purpose for which it was collected or processed; (ii) the data subject withdraws consent, where consent is the legal basis; (iii) the data subject opposes the processing and there are no overriding legitimate interests justifying its maintenance; or (iv) the personal data must be erased in order to comply with a legal obligation.
• The rectification of information held about you by the owner of this website.
• Portability, limitation and/or opposition to treatment, the titleholder must notify the co-owner of this website in writing of his/her request, identifying him/herself by full name and sufficient identification elements to allow us to properly identify him/her and subsequently process his/her request.

All requests must be made through the addresses and forms identified in point 1 of this privacy policy.
In addition, the holder may always lodge any complaints he/she deems necessary with the competent authority for this purpose.

6. Security in handling the personal data
The data collected is processed and stored electronically and in physical form (paper) when necessary.

The owner of this website has implemented appropriate technical and organizational measures to protect personal data against accidental or unlawful destruction, accidental loss, alteration, unauthorized disclosure or access, and against all unlawful forms of processing. Only employees and subcontractors authorized by the owner of this website have access to the personal data and are bound by the duty of secrecy and confidentiality.

If, for any reason, there is a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data, the owner of this website undertakes, under the terms of the applicable legislation, to notify the competent authorities without justifiable delay and, whenever possible, within 72 hours of becoming aware of such an occurrence.

Under these terms, the owner of this website undertakes to communicate the violation of personal data to the respective data subject, in accordance with applicable law.

Without prejudice to the provisions of the preceding paragraphs, the user must adopt the necessary and required additional security measures, such as having an active firewall, antivirus and antispyware up to date, and must use caution when accessing third-party platforms, verifying and confirming the existence of a digital certificate and the trustworthiness of the address, being excluded any liability of the owner of this website for a fact that is not attributable to him or her or the failure to respect the rules of caution specified or required.

7. Communication of personal data to third parties
The information and personal data to which the owner of this website has access will not, under any circumstances, be sold or given to third parties.

As part of its activity, the owner of this website may use subcontractors to provide certain services, which may imply, in some situations, access by such entities to the personal data of users or clients.

If this occurs, the owner consents to such sharing, and the owner of this website is committed to taking the necessary and appropriate measures to ensure that the entities that have access to such personal data are reputable and offer high guarantees at this level, which will be duly established and safeguarded in a written contract between the owner of this website and the subcontractor(s).

Any subcontractor with whom the owner of this website shares data, will be in charge of processing the users’ personal data, in its name and on its behalf, in the commitment to adopt the necessary technical and organizational measures in order to protect the personal data against destruction, accidental or illicit, accidental loss, alteration, diffusion or unauthorized access, and against any other form of illicit treatment, being the same responsible for the appropriate use and in the legal terms.

Notwithstanding the previous paragraph, the owner of this website remains responsible for the processing of personal data in the legal terms and within the respective limitations of use.

8. Access to third party websites
The privacy policy is not applicable to third party websites or support media that you may access through this website. In this case, whenever you visit another website from this one, you should always read the applicable privacy policy and check that you agree with its terms before providing your personal data.

The owner of this website is not responsible for the privacy policy or treatment of personal data that is applicable on third party websites, nor for the content made available on these websites.

9. Cookies
This website may use cookies and/or web beacons when a user accesses the pages. The cookies that may be used are (where applicable) uniquely associated with the browser of a particular computer, tablet or cell phone.

The cookies that are used on this website may be installed by the website, which originate from the different servers operated by the website, or from the servers of third parties that provide services and install cookies and/or web “beacons” (for example, cookies that are used for statistical services or certain external content). You can search your computer according to your own browser’s instructions and find and remove the cookies.

Cookies are necessary to identify that a browser (and supposedly a person using that browser) that accesses several pages of a website is the same browser (and supposedly the same person) that accessed that page, this is usually easy to exemplify with the login, when a user logs into a website, that website saves a cookie in the browser with a unique identifier that allows then to know that it was that login that requested that page and with this to show information or provide specific features for that user.

This website uses cookies in order to provide the best possible experience in the use and consultation of this website, such as the following situations:

• Sharing content on social media;
• Display of third-party content (e.g., videos);
• Collection of Statistics.

We do not use cookies for:

• Collect information that allows you to be identified;
• Collect sensitive information about you;
• Passing on information that identifies you to third parties.

More details on how cookies are used in each case mentioned above:

Social media Cookies
In order users of this website can easily share our content on their social media accounts such as Facebook and Twitter, this website includes buttons for these features.

Cookies for these features are therefore created and placed on our pages by Facebook (Facebook Privacy Policy) and Twitter (Twitter Privacy Policy).

The privacy implications of these features depend on the social networks that users of this website use and the privacy settings that they set on each of these networks.

Cookies for anonymous statistics on visitors to this website.
This website uses cookies to compile statistics on visits to learn anonymous information about the number of visits it receives, what technology is used to access the website, which pages are viewed and for how long, among many other anonymous statistical indicators.This information allows this website to continually improve the experience of its visitors.

The software this website uses for the collection of statistics is Google Analytics.
Regarding this type of cookies, this website uses:

Google Analytics – Google Privacy Policy
If you do not want your website and blog visits to be detected by Google Analytics, go to http://tools.google.com/dlpage/gaoptout.

For more information about cookies, including what cookies have been installed and how they can be managed and deleted, visit http://www.allaboutcookies.org/

Rights
Grand Carob informs you that in accordance with the Data Protection Act, you have several rights over the information we maintain about you. Below is a summary of the main rights you have:

• Right of access: you have the right to obtain confirmation that your personal information is being processed and to receive a copy of that information.
• Right of rectification: you have the right to have any inaccurate information we store about you corrected, as well as any incomplete information completed.
• Right to delete: in certain circumstances, you have the right to delete your information. This includes when you withdraw your consent or it is no longer needed for the purposes for which we retain it. However, this right is excluded when your information is necessary for the performance of a legal obligation, for example, or defense of legal claims.
• Right to restrict: in certain situations, you have the right to restrict the processing of your information. It applies in the following situations:
  a) problems with the accuracy of information we keep from you;
  b) opposition to processing;
  c) data is no longer needed, however, we need the information in connection with a legal claim;
  d) unlawful processing.