Terms and Conditions

Welcome to Grand Carob‘s online store, based at Almargens Business Park, Warehouse 2, 8150-013, Almargens.
The present Terms and Conditions apply to all sales made through our website, by placing an order, the customer declares that he/she accepts them.
For any clarification related to the website www.grandcarob.com or these Terms and Conditions, you may contact Grand Carob‘s Customer Service Department for the e-mail address shop@grandcarob.com

1. Products
The products advertised on our site are accompanied by the following information: product name, illustrative photo, product information, allergens and retail price.

2. Price Policy
a) All prices indicated on this page, include VAT at the legal rate;
b) Prices and specifications are subject to change without prior notice;
c) Grand Carob reserves the right to modify at any time the information and commercial offer of products, prices, promotions and commercial conditions and services;
d) Price information is subject to change by Grand Carob without notice. The prices indicated at the time of the order and in the order confirmation are the applicable prices.

3. Online Ordering
To purchases through the website you just need to insert all the items you wish to buy in the virtual shopping cart. You must follow all the steps of the purchase so it is successfully finalized.
Once the purchase is completed, you will receive an automatic email confirming the transaction.
In the purchase of products commercialized in www.grandcarob.com, Grand Carob accepts the following payment methods:

• MB card;
• MBWay;
• VISA;
• Mastercard.

The process of reservation and delivery of orders will begin as soon as payment confirmation is received, except in case of stock rupture, or force majeure in the production of food or perishable goods of which the customer will be informed immediately.

Non-payment of the order within 4 (four) days after the date on which it was placed implies its automatic cancellation.

4. Order Processing and delivery time)
a) Orders are prepared within one business day after receiving them;
b) Deliveries are made from Monday to Friday, apart from local or national holidays, at the address indicated by the customer;
c) Providing an incorrect or incomplete delivery address may result in the return of the order and additional costs for the customer, of which we ask you to make sure that all the information is correct;
d) At the time the order is placed, it will not be possible to change the address or billing data.
e) Delivery times:

• Mainland Portugal: expected delivery time is two business days;
• Madeira and Azores: expected delivery time is five business days;
• Europe: expected delivery time is five business days.

5. Cancellations, and returns
The Customer may cancel his order any time until it is shipped, with the right to a refund of all amounts paid. Once the client receives the order, they may return the items within a maximum period of 7 (seven) days from the date of delivery.The customer will be reimbursed for all payments made, excluding any delivery costs, no later than fourteen (14) days after the day on which Grand Carob receives the returned products.

Refunds will be made using the same means of payment that was used by the customer in the transaction.
Grand Carob hereby informs you that it may withhold the refund until it has received the returned goods.

To return the articles, the customer must contact Customer Support by email at shop@grandcarob.com, which will provide him/her with all the information about the process. The client must not, under any circumstances, send the articles to Grand Carob without having previously contacted us as they will not be received.

When returning and exchanging articles, the client must respect the following conditions:
a) The items must be in their original state, never having been opened or used, with sealed packaging, complete and accompanied by their original box receipt or invoice;
b) No returns will be accepted for products whose packaging has been opened.

After contacting Customer Support and being given return instructions, you may send us the item properly packaged, with original packaging, to the address indicated by Grand Carob.
All items will be checked upon arrival and only those that meet the return conditions will be accepted for exchange or return.

The Client will have to bear the shipping costs arising from the return of goods.